Title:	Greek Tax Agency Benchlearning and Evaluation Project
Contracting Authority:	Observatory for the Greek IS
Implementing Authority:	Bridge-IT, Gov3
Subject Area:	Studies - Surveys
Area of Interest:	eGovernment
Year:	2008
Brief Description:
The scope of the study is to perform a detailed analysis on three selected cases, i.e. the Tax Agencies of Greece, Italy and Finland, in order to extract data on sophisticated impact indicators, as well as to exchange information on the critical success factors/ burdens that facilitate/ obstruct the achievement of considerable impacts. It is about a benchmarking exercise in the micro-level, aiming at the collection of useful information and the development of internal capacity in impact measurement.
Deliverables: Preliminary As Is of Greek Tax Online Report Benchlearning methodology and data gathering template Desk Research Desk Research Report International Case Studies: Italian Tax Agency International Case Studies: Finnish Tax Agency Methodology Research for evaluation of TAXISnet services Mystery User Methodology: Implementation and Results Analysis
Events:
Presentations:

back